Apprenticeships - Case Study


Dominic Hudson - working with RBC


Employer's Comments

  • What made you decide to go down the apprenticeship route?

We have recruited apprentices for many years and have generally found the candidates to be highly motivated and keen to join our Service.

They have proven to be capable and effective and have provided invaluable support.

Many of our apprentices have subsequently been appointed to permanent positions within the Service and have become valuable members of staff who are able to pursue their career aspirations. They also bring fresh perspective and enthusiasm to established teams.

Corporately the Council is also supportive of apprentices.

  • How did you find the process?

Excellent – the selection and recruitment process was easy to follow and we received a good number of applications.

  • What difference does having an apprentice make to your workforce?

As well as providing the anticipated support in dealing with our workload Dominic has also brought new skills and enthusiasm which reflects outwardly to the rest of his team and to the wider Service.

Alongside our other apprentices Dominic can often see improvements that established members of staff aren’t able to identify and he now has the confidence to know he will be supported with any suggestions he makes.

  • Have you encountered any problems along the way?

Not with Dominic.

However, with some of the apprentices we have had previously we have had some problems with attendance.

There are also what we now recognise are inevitable teething issues that come with introducing a young person to the workplace for the first time, for example it can sometimes be challenging to explain to an apprentice why they aren’t able to be in continuous contact with their friends via Social Media whilst they are at work! Again this doesn’t apply to Dominic.

  • How many apprentices have you got/ what roles do they perform?

We currently have five apprentices who work across a number of teams within our Service. They perform various roles but all provide a range of support to the teams, deal with customer enquiries and carry out data input.

Where we identify that our apprentices show an aptitude in a specific area of work we also encourage them to expand their skills in these areas beyond those we would normally consider to be typical duties for an apprentice. For example we are going to involve and support Dominic in some upcoming some system analysis and development work.

  • Would you do it again?


  • What advice would you give to someone thinking about employing an apprentice?

To initially be patient and tolerant and allow the apprentice time to adapt to the working world whilst also being firm and consistent when setting your expectations.

When you identify a particular strength or aptitude it’s crucial that you support your apprentice in expanding their skills in this area.

Being able to see an apprentice develop and increase in confidence is an extremely rewarding experience for any manager.

  • What benefits have there been to your organisation?

As detailed above.

  • Any other comments?

Employer Name: Carolyn Goddard Date: 8 June 2016



Dominic's Comments 

  • Why did you want to become an apprentice?

I didn’t like the idea of continuing on to university because it would have been more of the same as college which I started to get bored of, also, the opportunity to make some money while learning was a much more appealing offer than the debt and lack of experience in the workplace.

  • How did you find the process of applying to become an apprentice?

I found it relatively easy, and very similar to applying for any job, however you have the added bonus of working with providers to help improve your applications as they can see you from a different perspective and are more experienced in what employers are looking for.

  • What attracted you to working at RBC?

I have family that work here and they really enjoy their job, there is a long list opportunities that can come from working at RBC and there are a variety of areas of work that can open up once you have completed the apprenticeship. Also the salary is reasonable as it isn’t the bare minimum which shows that they are interested in your learning too.

  • What is your job role?

I work for Assessment & Benefits as a Support Officer, I am the beginning and end of the assessment process and my role composes of a number of administration duties. I also complete Short Term Care assessments.

  • What do you like about being an apprentice?

I like that I have a foothold into the working world and how valued I am to my team, how I am supported by all those that I work with and that I am given time to learn alongside the work we do.

  • What skills have you developed?

I have developed a number of skills while working here; these include my communication skills across all formats, telephone, email and face to face; my ICT skills as we use computers daily using multiple systems and my confidence has improved a lot also as I am put out of my comfort zone through different experiences that the apprenticeship and workplace asks of me.

  • What advice would you give to someone who is considering an apprenticeship?

Make sure you choose the workplace that suits you because you’re not going to do well if you don’t like where you work or what you’re doing.

  • Any other comments?

To make sure that you work hard to get the most out of your apprenticeship so that you actually learn and improve yourself through it.


Apprentice Name: Dominic Hudson Date: 09/06/16